Contact Us
We’re here to help! If you have questions about an order, shipping, returns, refunds, pet product care, sizing advice, or any of our products, please contact our customer support team by email.
⚠️ Important Notice:We are a pet supplies retailer, not a veterinary clinic. Our customer support team cannot provide medical advice, dietary prescriptions, or health diagnoses for your pets. If your pet is sick, experiencing a health emergency, or has specific medical needs, please consult a licensed veterinarian immediately.
✉️ Customer Support Email: service@zenvoriqa.com
🕒 Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM (Hong Kong Time, UTC+8)
We normally respond within 1–2 business days. Messages received on weekends or public holidays will be answered on the next business day.
📝 Inquiring About an Existing Order?
To help us resolve your issue as quickly as possible, please include the following details in your email:
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Your full name
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Order number
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Email address used when placing the order
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A brief description of your request
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Clear photos or videos (if the item arrived damaged, incorrect, or if you need help with pet apparel sizing)
🏢 Business Information
| Legal Business Name | Pet Castle |
| Business Address | G/F, 826 Canton Road, Yau Ma Tei, KL, Hong Kong |
We value every customer and their furry friends, and we will do our best to provide clear and timely assistance.