Terms of service

Terms of Service

This website is operated by Pet Castle. Throughout the website, “we,” “us,” and “our” refer to Pet Castle and the Pet Castle online store. By visiting the website or purchasing from us, you agree to these Terms of Service.

1. Online Store Terms

You must be legally capable of entering into a binding contract in your jurisdiction to make a purchase. You may not use our products, website, or services for unlawful or unauthorized purposes.

2. Product Information

We make reasonable efforts to display product descriptions, dimensions, materials, ingredients, and images accurately. Screen settings, manufacturing processes, and material variations may cause minor differences.

The fit, performance, and appearance of pet supplies, apparel, and accessories may vary slightly depending on individual pet sizing, usage, and care over time.

3. Prices and Payment

Prices may change without prior notice. The price displayed at checkout at the time an order is placed will apply to that order. Orders are subject to payment authorization, fraud screening, and availability. We reserve the right to refuse or cancel an order where reasonably necessary.

4. Orders

Providing incorrect, incomplete, or fraudulent order information may result in delay or cancellation. We may limit quantities or cancel orders that appear to be placed for unauthorized resale, fraud, or abuse.

5. Shipping, Returns, and Refunds

Shipping is governed by our Shipping Policy. Returns and refunds are governed by our Return & Refund Policy. These policies form part of these Terms.

⚠️ Safe Pet Product Use

Customers must follow all safety, care, and feeding instructions supplied with the product. Always supervise your pets when they are playing with toys, consuming chews, or using new accessories. Ensure products are appropriately sized for your pet to prevent choking or swallowing hazards. Stop using a toy or accessory if it becomes severely damaged, torn, or structurally compromised. We are not responsible for damage, injury, or adverse reactions caused by misuse, failure to follow safety instructions, or use inconsistent with the product’s intended purpose, to the extent permitted by law.

6. Intellectual Property

Website content, including text, graphics, product images, designs, and branding, is owned by or licensed to us and may not be copied or commercially used without permission.

7. Third-Party Services

Our website may use third-party services, links, applications, and payment providers. Their services may be governed by separate terms and privacy policies.

8. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, products and services are provided without warranties beyond those expressly stated. Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded.

9. Governing Law

These Terms are governed by the applicable laws of Hong Kong, where Pet Castle is registered, without limiting any mandatory consumer rights that apply in the customer’s country or region.