Privacy policy

Privacy Policy

This Privacy Policy explains how Pet Castle, operated by Pet Castle, collects, uses, shares, and protects personal information when you visit our pet shop website, place an order, or contact us.

📋 Information We Collect

We may collect:

Contact Details: Name, billing address, shipping address, email address, and phone number.
🐾 Pet Profiles: Pet profile details (such as pet type, name, breed, or birthday, if you choose to provide it).
Purchase History: Order and transaction details (e.g., purchases of pet food, toys, or accessories).
Payment Data: Payment-related information processed by authorized payment providers. (Note: We do not directly store complete payment-card details when payment is processed by a third-party payment provider.)
Technical Data: Device information, IP address, browser type, and website activity.
Interactions: Communications sent to customer support.
Tracking Data: Cookie and analytics information.

🛠️ How We Use Information

We may use personal information to:

Process and deliver your orders.
Confirm payments and prevent fraud.
Provide customer support for you and your pets.
Handle returns and refunds.
Improve our pet products, website, and overall customer experience.
Send service notifications.
Send marketing communications when permitted (such as special offers tailored to your pet's needs).
Comply with legal, tax, accounting, and regulatory obligations.

🤝 Sharing of Information

We may share information with service providers that help us operate our business, including:

E-commerce and website-hosting providers.
Payment processors.
Shipping and logistics providers.
Fraud-prevention services.
Analytics and advertising providers.
Customer-service and email providers.
Professional advisers or government authorities where legally required.

Note: We do not sell personal information for money.

🍪 Cookies

We use cookies and similar technologies to operate the website, remember preferences, measure performance, prevent fraud, and provide relevant advertising. You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

⏳ Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy and meet legal, accounting, fraud-prevention, and dispute-resolution requirements.

⚖️ Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain processing. To submit a privacy request, email service@zenvoriqa.com. We may need to verify your identity before completing the request.

🔒 Data Security

We use reasonable administrative, technical, and organizational safeguards. However, no online system can be guaranteed to be completely secure.

🌍 International Data Transfers

Because we operate internationally, personal information may be processed in countries other than your country of residence. We take reasonable measures to protect information in accordance with applicable requirements.